What to review before changing or cancelling travel arrangements.
Conditions depend on the booked service
Air tickets, hotels, train tickets, attraction entries and land services can have different change and refund rules. Review the conditions on the confirmed quotation and ticket or voucher before booking. Some supplier services may be non-refundable or have deadlines and charges.
Requesting a change
Contact the agency with your booking reference and the change you need. A request is not effective until the relevant supplier confirms it. Any fare difference, supplier penalty or agreed service fee should be explained before a change is authorised.
Refund review
Where a refund is available, the amount and timing depend on the supplier’s conditions and processing. Agency service fees and official application fees may have separate rules. The enquiry form does not collect payments and cannot process a refund; it can be used to start a contact request with your reference.